FAQs
1. What are CNY goodies?
CNY goodies are the must-have snacks of the season, packed with tradition and flavour! From buttery pineapple rolls to nutty almond cookies, these treats are a staple of Lunar New Year celebrations. At Krumb, we’ve got a delightful range of freshly baked CNY cookies that are perfect for gifting or sharing with loved ones during the festivities.
2. When should I start buying CNY snacks?
3. How long do the cookies last?
Our cookies are so delicious that we doubt you’ll have any leftovers! But just in case, our freshly baked cookies are best consumed within the first month, and remain fresh up to 8 months. Each product’s “best before” date is clearly labelled on the packaging. Rest assured, all our cookies are crafted under strict quality controls to ensure freshness and top-notch taste.
4. Do you provide delivery for CNY snacks?
Absolutely! We’ve got you covered with convenient delivery options for all our CNY goodies. Just place your order online, and we’ll bring the freshly baked treats straight to your doorstep. Plus, enjoy free delivery for orders above $88—because good snacks should always come with good deals!
5. Can I customize my CNY cookie order?
6. Why should I buy CNY cookies online from your website?
We’re glad you asked! Here’s why our CNY cookies stand out:
- Freshly baked snacks made with love.
- Premium ingredients, no added preservatives—just pure goodness.
- Hassle-free delivery straight to your door.
- Gorgeous packaging that’s perfect for gifting (or showing off!).
Shop with us and enjoy the taste of tradition in every bite. Your festive celebrations deserve nothing less!
7. Do you offer bulk orders for corporate gifting?
Yes, we do! Want to wow your clients or treat your employees? We’ve got you covered with special discounts and customizable options for bulk orders. Let us help you spread joy (and cookies!) this festive season—reach out to us at [email protected] for the details!
1. How do I place an order for CNY cookies?
It’s easy-peasy! Just hop over to our Shop Page, pick out your favourite goodies, add them to your cart, and proceed to checkout. A few clicks and you’re done—CNY snacks are on the way!
2. Can I pre-order CNY goodies?
3. What payment methods do you accept?
We accept all the popular options to make it super convenient for you:
- Credit/Debit Cards (Visa, Mastercard and American Express)
- PayNow
You can choose what works best for you at checkout!
4. Is there a minimum order amount?
No minimum order is required—buy as much (or as little) as you want! That said, orders over $88 qualify for free delivery. Why not treat yourself to a few extra tubs of cookies?
5. How do I know if my order has been successfully placed?
After placing your order, you’ll receive a confirmation email with all the details. Didn’t see it? Check your spam folder or send us a message—we’ll sort it out for you.
6. Can I cancel my order after it’s placed?
Life happens, and we get it! You can cancel your order up to 48 hours before the selected delivery date! Just contact us with your order number, and we’ll be happy to assist.
7. Are my payment details secure?
Absolutely! We use secure payment gateways and SSL encryption to keep your information safe. Shopping with us is not only delicious but also worry—free!
8. Do you offer refunds or returns?
Because our cookies are freshly made, we can’t accept returns. However, if something’s not right, let us know within 48 hours. We’ll make things right—your satisfaction is our top priority.
9. Can I order CNY cookies as a gift?
Yes! We provide festive packaging options for our CNY Cookies! You can also enter your recipients’ address, and we will deliver straight to their door!
1. Do you deliver CNY cookies?
2. How much is the delivery fee?
We charge a flat delivery fee of $14 for orders below $88. Why? Because our dedicated delivery team works tirelessly to ensure your goodies arrive on the exact delivery date you’ve selected. For orders above $88, delivery is free—just our way of saying thanks for your support!
There are surcharges for specific areas in Singapore. Our website will calculate and display the surcharges at the checkout page if there are any.
3. Where do you deliver?
We deliver island-wide in Singapore! North, South, East or West, your cookies are always delivered fresh!
4. When will I receive my order?
5. Can I choose a specific delivery date and time?
You can choose your delivery date during checkout, but not a specific time. Our dedicated delivery team works hard to complete all orders for the day and follows the most optimized routes to ensure timely deliveries.
However, if you need your goodies delivered within a specific time frame (e.g., during office hours), just let us know in the order remarks, and we’ll do our best to accommodate your request!
6. Do you offer self-collection?
Unfortunately, we don’t offer self-collection at the moment. But no worries—our delivery team is here to make sure your goodies arrive fresh and on time at your doorstep!